The Paradigm Agenda of Accountability

Paradigm is committed to superior results and a transparent, totally open platform where ego has no place. In striving for a flawless execution, every partner: Broker, Client, Vendor and Outsourcer, must maintain a commitment of response and responsiveness. We expect that every call and or e-mail inquiry should have a response within 24 hours---even if the response is “answer unknown, still checking”.

We identify each Vendor-Partner so that our Broker-Partners will know with whom to interact to obtain information or report service problems.

Interactions will be free of reprisals and must be conducted in a professional manner.

Moreover, we expect and require that Client-Partners subscribe to the same commitment of timely response in recognition of the time-sensitivity of real estate sales. No partner-class and no one is exempt!

An Evolving Escalation Matrix

Ever wonder to whom, and by which method, you might report a concern or a problem?

Not at Paradigm!

As we gain new business and additional broker, client and vendor partners we will periodically update our website with specific names and contact information. In particular, everyone in our extended matrix of service and process will know the next level of management for escalation.

This matrix applies equally to Paradigm. As an example, as a broker have you ever wondered why it takes
so long to get an answer from your Asset Manager? And failing in a response, gone to another
level and been threatened with reprisals?

Be it known that such a reaction by a Paradigm Asset Manager is grounds for termination.

And, like Harry Truman, we believe “the bucks stops here!” We are accountable!

Paradigm Management

Tom Di'Mercurio
Chairman/CEO
O: 303.551.8980
F: 303.531.4315
Toll Free: 1-888-690-1870
http://www.ParadigmDefault.com